EEA Quality Charter
The EEA member schools accept and sign the following Document:
Legal standing
• They are constituted according to Spanish legislation regarding teaching centres and their activities will be carried out as such.
• They comply with national, autonomic and local legal codes.
• They are subject to the trade agreement of non regulated teaching.
Teaching Quality
They give out quality teaching, taking into consideration:
• The differentiation of courses.
• Length and scheduling of the courses given.
• Number of hours given.
• Coherent and suitable structuring of the courses: levels, objectives, contents and methodology in accordance with pupils' needs.
• Program of courses and description of the contents available to teachers and students.
Native teaching staff with suitable qualification, preparation and experience for carrying out their duties.
• Planning and development of the classes in accordance with the teaching program.
• Efficient system of classification of pupils by levels at the beginning of the study program.
• Teacher - pupil proportion (Maximum 10 pupils per teacher).
• Individualised counselling for pupils and ready information about the direction of the studies and learning strategies.
• Programs of social, cultural, sports and other leisure-time activities.
Equipment and premises adapted to the teaching being done.
• Appropriate equipment to allow for quality teaching: Suitable blackboards, sound equipment, video equipment, etc.
• Appropriate system of evaluation of the acquired knowledge within the schools, with the option of taking an aptitude exam.
• Correct issuing of diplomas and certificates.
• Material available for students' use
• A library, as well as audio and video cassettes readily available to the students.
The EEA schools have all of these academic aspects endorsed by a quality stamp, either CEELE (Qualified by the University of Alcalá) or Cervantes (Accredited by Cervantes Institute).
Reliability of the Publicity
The publicity must be a faithful reflection of the school and the services it offers, prices, timetables, etc. Mention should be made of the quality stamps to which it is subject and of the Quality Document as well.
Inspection and Accreditations
The EEA member schools pass a periodic inspection to verify all aspects related to this Quality Guarantee.
Complaints Register
All schools will have a complaints register or problems record, as well as their solution.
These records are of essential interest for controls on the part of the Student Defender
Student defender
Any unattended complaints may be presented to the Student Defender for their consideration and resolution.
